Terms of Service

Quandtec Ltd. is a company duly incorporated and registered in Canada (Province of Ontario). By engaging our services, using our products or browsing this website, you accept these Terms in full.

Quandtec operates in Peru and other markets in the region under the applicable local legal regime or through the brand's authorized legal representatives. Mandatory market-specific conditions prevail where the law so requires.

“Services” means the engineering, design, development, deployment, operation and support activities Quandtec provides. “Products” means the resulting software deliverables, applications, platforms or systems. “Client” is the person or company that engages us; “User” is anyone who accesses a product or the website.

Quandtec designs, builds and operates custom software across its full range: web, mobile (iOS/Android) and desktop apps (Windows, macOS, Linux); SaaS platforms; APIs and microservices; e-commerce; corporate websites, landing pages and progressive web apps.

Also: cloud architecture, DevOps and CI/CD, private and dedicated infrastructure, and monitoring; data engineering, business intelligence, artificial intelligence and generative AI; automation and system integration and internal systems; product and UX/UI design, quality assurance (QA), cybersecurity and compliance, and maintenance and support.

The availability of each service or product may vary by region and market under the regions clause. The scope, deliverables, timelines and commercial terms of each project are set out in the specific proposal or contract, which supplements these Terms and prevails in the event of a specific conflict.

Proposals and quotes are informational until accepted in writing. A project is deemed engaged when both parties approve the proposal and, where applicable, the agreed deposit is paid.

Unless otherwise agreed in writing, deliverables developed specifically for the client belong to the client upon full payment. Quandtec retains ownership of its pre-existing knowledge, reusable components, libraries, frameworks and proprietary tools.

Third-party and open-source software is governed by its respective licenses. Intellectual-property protection is subject to applicable copyright law (in Canada, the Copyright Act; in Peru, Legislative Decree No. 822, the Copyright Law).

Where a product incorporates artificial intelligence or generative models (for example, through providers such as OpenAI or Anthropic), outputs are generated probabilistically and may contain errors or inaccuracies. The client is responsible for human oversight and for validating outputs before making critical decisions.

The use of third-party models is additionally subject to those providers' terms. Unless expressly agreed, Quandtec does not use the client's confidential data to train its own or third-party models, and configures integrations to exclude such training where the provider allows it.

For products operated or hosted by Quandtec, the client and users agree not to make unlawful use of them, not to infringe third-party rights, not to introduce malicious code, and not to attempt to compromise the security or availability of the service. Quandtec may suspend access in the event of a breach that endangers the service or third parties.

Operation, hosting and infrastructure services (public cloud, private cloud or Quandtec's own servers) may be governed by a specific Service Level Agreement (SLA) defining availability, backups, maintenance windows and response times.

Unless an SLA states otherwise, services are provided “as is” as to uninterrupted availability, since they depend on third-party networks and providers. Quandtec applies backups, redundancy and best practices to minimize disruptions.

Both parties agree to keep confidential any non-public information exchanged during the project and to use it solely for the purposes of the contractual relationship.

Amounts, currency and payment schedule are set out in each proposal. Prices exclude taxes unless stated otherwise; each party bears the taxes applicable to it in its jurisdiction. Late payment may suspend services and delivery until resolved.

Services are provided with professional diligence. To the extent permitted by applicable law, Quandtec shall not be liable for indirect damages, loss of profit or loss of data, and its total liability is limited to the amounts actually paid by the client for the service giving rise to the claim.

Nothing in these Terms limits or excludes any rights granted by mandatory consumer-protection legislation that cannot be excluded by contract, including the Consumer Protection and Defense Code (Law No. 29571).

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

By providing your contact details or requesting information, you agree to receive electronic communications related to your inquiry or project. In accordance with Law No. 28493 regulating unsolicited commercial email (anti-spam) and its amendments, we do not send commercial messages without the applicable basis of consent and always include an unsubscribe mechanism. You may withdraw your consent by writing to legal@quandtec.com.

These Terms and any service agreement are governed by the Republic of Peru. Because Quandtec serves clients in different countries, the following order of precedence determines the governing law and forum for any matter:

(a) Mandatory local law of the client. Any mandatory rule of the client's or user's jurisdiction that applies to them and cannot be waived by contract — particularly consumer-protection and data-protection rules — prevails to that extent. Example: a consumer resident in the European Union keeps the rights granted by the GDPR; a consumer in Peru keeps the rights and forum granted by the Consumer Protection and Defense Code before INDECOPI; nothing in these Terms reduces those rights.

(b) The service agreement and these Terms. For every matter not covered by (a), the specific proposal or contract signed with the client and these Terms govern the relationship and its interpretation.

(c) Supplementary law. For anything not resolved by (a) or (b) — including gaps, interpretation and matters on which the client's jurisdiction has no applicable rule — the laws of the Republic of Peru govern the service relationship; and because Quandtec Ltd. is incorporated in Ontario (Canada), questions relating to the company's existence, validity and brand are additionally governed by the laws of Ontario. The competent forum for clients in Peru is Peru, in accordance with applicable mandatory rules.

(d) Protective baseline where no local law exists. Where the client's country has no applicable rule on a given matter (for example, no data-protection statute), Quandtec will nonetheless apply, as a contractual minimum, standards consistent with Canadian law (PIPEDA) and internationally recognized good practice (such as GDPR-level safeguards for personal data), so that the client is never left without protection. Example: for a client in a country with no data-protection law, Quandtec still processes personal data under PIPEDA-equivalent safeguards and honors access, correction and deletion requests.

Neither party is liable for failures caused by events beyond its reasonable control (natural disasters, network or power outages, infrastructure-provider failures, acts of authority or conflict), while they persist and to the extent they affect performance.

We may update these Terms; the version in force is always the one published on this site. For any legal or contractual inquiries, contact us at legal@quandtec.com.